Return Policy

sonix.co.uk is happy to accept returns for any reason up to 14 days after the receipt of your order. You have up to 7 days to complete the online returns form within the returns procedure and then a further 7 days to send the goods back to our warehouse. This means that the package must reach us within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from the sonix.co.uk website, for a full refund.Please read the information below:
    * The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.    * The cost of returning the item to us is your responsibility.    * sonix.co.uk will not accept returns for any non-faulty items that have been opened or used.    * Upon receipt of an order, if any item has been received with packaging broken, the customer should notify us by contacting the Customer Service on the same day if they wish to make a return.    * For personal care products returns – for hygiene reasons  we will not accept returns on any products that has been used. We cannot accept returns on hosiery once packs have been opened.    * We strongly advise all customers to check thoroughly upon delivery before opening the packaging and before disposing of any original packaging.    * Please note that items should be returned in its original packaging with all manuals and documents.    * In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.    * Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
This returns policy does not affect your statutory rights.

How to return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) upon receipt, or exchange the item.
To make a return, please follow the instructions below:
   1. Click on the link below to ‘Contact our Customer Service’ and complete the electronic form with the details of the return. Then you will get a RMA No. by email.   2. You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that will insure your goods such as Royalmail Special Delivery.   3. Place the invoice with RMA No. within the box with the items to be refunded.   4. The return must be posted back to the warehouse stated on the invoice.   5. Please ensure that the parcel containing the returned items is clearly marked with the warehouse’s address and securely sealed.   6. If you have received the wrong item or if the item is faulty, you may return it to us following the standard procedure for all returns. You will be asked during the process the reason for your return. If the sonix.co.uk, upon receiving and verifying the goods, accept that the item was faulty or it was the wrong item, then we will refund you the full value of the item and the original cost of shipping it to you.

Please note:
    * The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.    * The cost of returning the item to us is your responsibility.    * The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.


How to cancel an order
If you wish to cancel your order, please follow the instructions below. If your order has already been processed, you will need to return the item following the instructions in the ‘How to return or exchange an item’ section.
   1. Click on the link below to ‘Contact us’   2. Complete the electronic form with the details of the return.   3. You will be notified by email that your order has been cancelled and a full refund will be made.